Front of House - Manager
Location: Ember & Alma Cocktail Bar. Marlborough, MA
Schedule: Full-time (40 hours per week). Wednesday–Sunday
Job Overview: You will oversee our restaurant’s daily operations and lead our dedicated team of employees to ensure an enjoyable dining experience for our guests. We are known for delivering excellence in all areas of service, hospitality, food, and beverage, and candidates will have a passion for customer service and proven ability as a manager.
Candidates for this position will have strong leadership abilities, a hospitality mindset, and a hands-on approach to the art of running a professional restaurant.
Duties:
- Oversees day-to-day operations
- Handles budget administration and preparation, including forecasting, profit and loss accountability, cost control, and inventories
- Initiates marketing and brand promotions
- Provides superior service and customer care
- Responds to customers’ complaints in an efficient manner with sensitivity and care
- Manages the performance of team members and provides feedback to improve productivity
- Trains employees and maintains level of knowledge for servers
- Ensures compliance with established safety and health policies and procedures
Qualifications:
- Deep knowledge of Service Standards and a hospitality focused mind set
- Leadership experience in a restaurant
- Ability to problem-solve on the spot and give clear directions
- Being Local to Central/Eastern Massachusetts
Apply down below